Frequently asked questions

Products

HOW IS ORGANIC COTTON DIFFERENT FROM CONVENTIONAL COTTON?

Unlike conventional cotton, which is often grown with genetically modified seeds and treated with chemical pesticides and fertilizers, organic cotton is grown from natural seeds without harmful chemicals. Conventional cotton farming is responsible for a large share of the world’s pesticide and insecticide use, impacting both the health of farmers and the environment.

Organic cotton, on the other hand, is safer for farmers, gentler on the planet, and healthier for your baby. Since conventional cotton retains many of the chemicals used during production, choosing organic cotton means selecting a toxin-free option that’s soft, safe, and kind to your little one's delicate skin.


WHY CHOOSE ORGANIC & BAMBOO BABY CLOTHES?

A baby’s skin can be up to five times thinner and more sensitive than an adult’s, making it much more absorbent. This means that conventional cotton clothing, often treated with chemicals and pesticides, can increase the likelihood of your baby absorbing toxic materials, leading to skin irritation or allergies. Babies can also inhale chemical residues present in conventional cotton fibers, which may impact their health.

At Happy Family, we offer organic and bamboo cotton baby and children’s clothing that’s free from harmful chemicals and pesticides. Not only are organic cottons gentler on your baby’s delicate skin, but they are also softer, more comfortable, and more durable. Because organic cotton fibers are chemical-free, they remain stronger and longer-lasting, giving you a higher-quality product that’s both better for your baby and the planet.


HOW SHOULD I WASH MY GARMENTS?

At Happy Family Baby Gifts , we’re committed to offering high-quality baby clothing that’s both adorable and made to last. To keep your items looking their best, please follow these care tips:

  • Wash in Cold Water, Tumble Dry Low: Cold water washing helps maintain color and reduce shrinkage. Our organic cotton items aren't treated with chemicals like conventional cotton, so they may shrink a bit more in length over time. Rest assured, we design our pieces with this in mind, so they may appear slightly larger before their first wash.
  • Avoid Harsh Detergents and Bleach: We use safe, non-toxic dyes that are designed to last. However, powerful detergents and bleach can cause colors to fade. To preserve brightness, avoid mixing dark and light colors in the first few washes.
  • Set Colors with Vinegar: For first washes, adding ¼ cup of vinegar to the rinse cycle helps lock in color and prevent any color bleeding.

By following these simple steps, your Family Baby Gifts items will stay cozy and cute, ready to be passed down and enjoyed by the next little one.

Shipping & Return

HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?

We aim to have your order shipped within 5 to 7 business days. We ship with UPS and the arrival time of your items will depend on the shipping option and where you are based. We ship within Canada.


HOW WILL I KNOW MY ORDER HAS BEEN CONFIRMED AT HAPPY FAMILY BABY GIFTS STORE?

When you place an order with Happy Family, you’ll see an order confirmation message on your screen right away. We’ll also send an email with your shipping details once your order is processed. Please make sure your email address is entered correctly so we can reach you with any updates.

If you have any concerns or questions about your order, feel free to send us a quick message through our contact form <anchor link> or send us an email at info@familybabygiftstore.com—we’re here to help!


CAN I CANCEL MY ORDER?

Yes, as long as the order hasn’t been shipped, which normally happens within 24 to 48 hours after you’ve placed your order. If you have any questions, don’t hesitate to reach out to us at info@familybabygiftstore.com.


WHAT IS YOUR RETURNS POLICY?

We want you to be completely satisfied with your purchase! If a baby product arrives and isn’t as described, we’ll gladly replace it or refund the purchase price. To initiate a claim, please contact us within 7 days of receiving your order by emailing us at -info@happyfamilybabygiftstore.com, and we’ll work to resolve the issue.

Please note that our refund policy does not apply to items that have been worn, used, or damaged after delivery, or if the product has been altered, dropped, or broken. All items must be returned in their original condition. Return shipping and insurance costs are the responsibility of the buyer. Please read more about our return policy here.

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